Cancellation Policy

Effective as of May 21, 2026

Overview

DispensaryFlow operates on a subscription basis. All subscription plans are non-refundable. Once a charge has been processed to your payment method, no refund will be issued for the current billing cycle, regardless of when you cancel during that period.

Monthly Plans

Cancellation Timeline

  • No grace period applies—any charges billed to your account are final
  • When you cancel, your subscription will end at the end of your current billing cycle
  • You will retain full access to all platform features until your next scheduled billing date

No Refunds Policy

Once your monthly billing cycle begins, you are charged in full. Cancellation at any point during the cycle will not result in a refund of the current month's fees. You may cancel at any time, and your access will continue through the end of that billing cycle.

Annual Plans

Cancellation Timeline

  • Annual plans follow the same no-refund policy as monthly plans
  • When you cancel an annual subscription, you retain full access until your annual renewal date
  • You will not be charged for the following year

No Pro-Rata Refunds

Annual plans are charged upfront for the entire 12-month period. Cancellation at any point during the year will not result in a refund or pro-rata adjustment. You will continue to have access to the platform until the end of your annual billing cycle.

Exceptions

The following situations may qualify for exception handling and potential refunds, processed through Base44 Payments to your original payment method:

  • Billing Errors: Duplicate charges, incorrect amounts, or system errors resulting in unauthorized charges
  • Technical Issues: Service outages, platform unavailability, or critical technical failures preventing access to your subscription
  • Customer Service Discretion: DispensaryFlow reserves the right to process refunds on a case-by-case basis at the sole discretion of our customer service team

If you believe you qualify for an exception refund, please contact our support team with documentation of the issue. Any approved refunds will be processed to your original payment method within 5-10 business days.

How to Cancel

To cancel your subscription, please log into your account and navigate to your billing settings, or contact our support team directly. Your cancellation will take effect at the end of your current billing cycle.

Contact Us

If you have any questions about this cancellation policy or need to request an exception, please reach out to our support team for assistance.